Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at tungduong20102005@gmail.com.
Please note that returns must be sent to the following address:
[INSERT RETURN ADDRESS]
If your return request is approved, we will provide you with a return shipping label along with instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
If you have any questions regarding returns, you can always contact us at tungduong20102005@gmail.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom-made or personalized products
- Personal care products (such as beauty items)
- Hazardous materials, flammable liquids, or gases
If you have any questions about whether your item is eligible for return, please contact us before making a request.
Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges
The fastest way to receive the item you want is to return the original item. Once your return has been accepted, simply place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to a country within the European Union (EU), you have the right to cancel or return your order within 14 days for any reason and without providing a justification.
To qualify, the item must be returned in the same condition in which you received it: unused, unworn, with tags attached, and in its original packaging. Proof of purchase is also required.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at tungduong20102005@gmail.com.