gpfaq

Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: June 2025

1. About Red Light Therapy

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2. Safety & Usage

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3. Science & Credibility

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4. Product Selection

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5. Shipping & Delivery

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6. Returns & Exchanges

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7. Contact Us

1. About Red Light Therapy & Effectiveness

How long before I feel results? I've been disappointed so many times before.

We understand your skepticism - you've tried everything already. Here's an honest timeline from thousands who've actually experienced lasting relief, so you know exactly what to expect:

Weeks 1-2: Your body starts responding to the light therapy sessions. Most people notice they're sleeping more peacefully and feeling more comfortable during their daily routine.

Weeks 3-4: You'll start attempting things you've been avoiding. Morning stiffness becomes manageable, and you might catch yourself thinking "Wait, is this actually working?"

Weeks 4-8: The big shift happens here. You're moving confidently, planning activities again, and friends notice you seem like your old self. Many start reducing reliance on temporary fixes.

Weeks 8+: Instead of every day being about managing discomfort, you're just living again. You forget you used to hurt constantly, and that freedom feels incredible.

Individual results may vary. This device is intended for general wellness purposes only.

I've tried everything already, why will this work when nothing else has?

You've likely tried approaches that only mask symptoms temporarily - pills that fog your brain, creams that barely penetrate the surface, or exercises that made you hurt worse.

Soleva devices work differently. Instead of masking discomfort, they support your body's natural wellness processes at the cellular level using specific wavelengths of light (660nm + 850nm) that NASA research showed can support comfort and well-being.

The key difference: Rather than fighting against your body with harsh chemicals or painful procedures, red light therapy supports what your body naturally wants to do - maintain comfort and vitality.

What if it doesn't work for my specific wellness needs? I'm dealing with daily discomfort that affects everything I do.

We understand how personal and unique everyone's wellness journey is. That's why we offer our 60-day wellness guarantee - not 30 days like most companies.

If you don't experience meaningful improvement in your daily comfort and wellness routine - we mean genuine support that helps you feel more relaxed, comfortable, or able to enjoy activities you've been avoiding - return it for every penny back.

You've been disappointed before, we get it. That's why we remove all the risk from you and put it on us.

How is this different from the cheap red light devices I see online?

Not all red light devices are created equal. Many cheap devices online are essentially "red flashlights" that lack the power and precision needed for wellness benefits.

Soleva Difference:

Professional-grade power output: Delivers the same intensity used in clinical wellness settings
Precise wavelengths: 660nm + 850nm specifically researched by NASA for optimal wellness support
Quality construction: Built to deliver consistent results for years, not months
Compliance standards: Meets professional device standards, not toy-grade electronics

As one customer who learned this the hard way said: "I tried a cheap device first - it did absolutely nothing. I almost gave up entirely. When I invested in professional-grade quality, there was absolutely no doubt it supported my comfort and daily activities."

2. Safety & Usage

Is it safe to use every day? I'm already dealing with side effects from my current approaches.

Yes, red light therapy is designed for daily use with no known side effects. Unlike medications that can affect your stomach, liver, or brain, or procedures that carry infection risks, red light therapy simply provides specific wavelengths that support your body's natural processes.

Across 900+ studies, no serious adverse events have been reported. Most people experience only a mild warming sensation. You can use your device daily without worrying about tolerance, dependency, or organ damage.

However, there are some important safety considerations:

Do not use if you are pregnant or nursing
Avoid use if you have active cancer
Do not use if you are taking photosensitizing medications
Avoid use if you have been advised by a healthcare provider to avoid light therapy

This device is for external use only. Always consult with a healthcare professional before use if you have any medical concerns, are pregnant, nursing, or have any underlying health conditions.

Is it easy to use when I'm having deeply uncomfortable days?

Absolutely. Soleva devices are designed for your worst days, not just your good ones. Simply wrap on the CoreWrap™ or position the device where you need support, and relax for 20 minutes.

No forced movements, no uncomfortable positions, no traveling to appointments. Just gentle, warming light while you watch TV, read, or simply rest. Many customers say their daily light sessions become their favorite 20 minutes of the day.

Can I use this with my other wellness approaches?

Yes, red light therapy complements other wellness approaches beautifully. Many customers use it alongside gentle exercise, wellness routines, or as part of their relaxation practice.

Because it supports your body's natural processes rather than interfering with them, it can enhance other wellness activities. Some find that using red light therapy makes other wellness practices more comfortable to perform.

Always consult with your healthcare professional about your wellness routine.

Is it safe to use while pregnant?

No, we do not recommend using red light therapy devices during pregnancy or while nursing. While red light therapy has an excellent safety profile for general wellness use, we follow conservative safety guidelines when it comes to pregnancy.

During pregnancy, your body undergoes significant changes, and we believe it's best to avoid any wellness interventions that haven't been specifically studied in pregnant women. Your comfort during pregnancy is important, but your baby's safety comes first.

Alternative comfort approaches during pregnancy:

Gentle prenatal massage (with healthcare provider approval)
Warm (not hot) baths
Pregnancy-safe stretching and movement
Proper ergonomic support

After pregnancy and nursing, many mothers find red light therapy helpful for supporting their wellness routine as they recover and adjust to life with their new baby.

Always consult with your healthcare provider about safe comfort approaches during pregnancy.

3. Science and Credibility

Is this really backed by NASA research?

Yes. In the 1990s, NASA scientists developing LED lights for growing plants in space noticed an unexpected side effect: cuts and scrapes on researchers' hands were supporting their natural healing processes faster than normal when exposed to specific red light wavelengths.

This led to a decade of NASA-funded research showing that high-intensity red and near-infrared LED light could support the body's natural comfort and wellness processes. The technology in Soleva devices is based on these same NASA-researched principles.

You can learn more about the fascinating NASA discovery story in our Science section.

How does the 60-day wellness guarantee actually work?

Simple: Try your Soleva device for 60 full days. If you don't experience meaningful improvement in your daily comfort and wellness routine, contact us for a full refund.

We don't ask complicated questions or make you jump through hoops. You've been through enough already. Just contact our support team, and we'll arrange the return and process your refund.

We're confident in our devices because we've seen thousands of people find the comfort and relief they'd been searching for. But we also know everyone's wellness journey is unique.

4. Product Selection

Which device is right for me?

CoreWrap™ ($249): Perfect for broad areas like back, knees, shoulders, or anywhere you need flexible, hands-free relief. Wraps around your problem area while you relax.

SpotTorch™ ($129): Ideal for targeted areas like trigger points, facial areas, or hard-to-reach spots. Handheld precision for specific wellness needs.

PowerPanel™ ($399): Professional-grade full-body wellness support. Best for comprehensive wellness routines or multiple family members.

Most customers start with the CoreWrap™ as it addresses the most common comfort needs and offers the best versatility.

Do you offer bundle discounts if I want multiple devices?

Yes! Many customers find that having both broad-area support (CoreWrap™) and targeted precision (SpotTorch™) gives them complete wellness coverage. Our bundles offer significant savings compared to purchasing devices separately.

Current bundle pricing is shown on each product page and automatically applied at checkout.

5. Shipping Questions

How long until my device arrives?

Your Soleva device will arrive within 7-12 business days from the day you place your order.

These are professional-grade wellness devices manufactured to exacting standards in facilities that produce medical-grade equipment worldwide. The slightly longer timeframe ensures you receive a device that meets our quality specifications rather than a mass-produced gadget.

Timeline breakdown:

Order processing: 1-2 business days
Manufacturing & quality check: 2-3 business days
International shipping: 4-7 business days to your door

How much does shipping cost?

Right now, shipping is completely FREE as part of our limited-time offer. This saves you $29.95 in shipping costs.

When this promotion ends, standard shipping will be $29.95. We'll always clearly display any shipping costs at checkout before you complete your purchase.

Can I track my order?

Absolutely. Once your device ships, you'll receive a tracking number via email that lets you follow your order's journey to your door.

What to expect:

Initial tracking shows "shipped" status
Updates as it moves through international transit
Final updates show delivery in your local area
Full visibility from our facility to your front door

Note: There may be 24-48 hour gaps between tracking updates during international transit - this is completely normal.

What if my item arrives damaged?

Your wellness routine shouldn't be interrupted by shipping issues - we'll make it right quickly so you can start your comfort journey as planned.

Do you ship to all US addresses?

Yes, we ship to all 50 states including:

Residential addresses
PO Boxes
APO/FPO military addresses
Business addresses

We currently only ship within the United States.

6. Returns & Exchanges

Do you have a returns policy?

Yes, we offer a 60-day wellness guarantee. We know this is a significant investment in your wellness journey, so we want you to have plenty of time to experience the benefits.

To be eligible for a return:

Device must be returned within 60 days of delivery
Device must be in original condition with all accessories
Original packaging should be included when possible

7. Contact Us

I have an issue with my order, what can I do?

Something not quite right with your order? Don't worry, our team is ready to help! Please contact us with details of the issue, and include photos if relevant so we can quickly identify and resolve the problem.

I need to cancel or change my order!

If your order hasn't shipped yet (within the first 1-2 business days), contact us immediately and we'll do our best to make the changes you need.

If your order has already shipped, you'll need to receive it and then use our 60-day return policy if you no longer want the device.

Since we work to get orders out quickly, we can't guarantee changes after an order is placed, so please review your selection carefully at checkout.

How do I contact you?

You can reach our support team by sending us a message here, or by emailing us at hi@getsoleva.com. This allows us to keep a record of your issue so we can help you as effectively as possible.

We're committed to responding to all inquiries quickly and thoroughly. Please be patient as we work to get back to you - we promise we won't leave you on 'read'!

How do I provide feedback?

We're always working to improve our products and service, so we love hearing your thoughts. Whether it's suggestions for improvement or sharing your wellness success story, please feel free to reach out to us.

Your feedback helps us serve you and future customers better.

Still Have Questions?

Can't find what you're looking for? Contact our wellness support team - we're here to help you on your wellness journey here.

Want to learn more about the science? Visit our Clinical Evidence page to see the 900+ studies backing red light therapy here.

Ready to start your wellness journey? Browse our devices and take the first step toward the comfort you deserve here.